Zales Outlet in Austin, TX

Reviews about Zales Outlet

• ★ ★ ★ ★ ★

  April 01, 2019, by Kat P
  My husband and I couldn't be happier with everything at this location. First, we searched many other jewellers and received horrible customer service. As soon as we walked inside zales We were greeted and everyone seemed excited to help us. We told them our budget and we were shown a plethora of beautiful options ( other stores would literally show us 3 rings). My husband (then fiance) surprised me with my dream ring. I started crying and everyone in the store kept telling me congrats. I told everyone my name one time. 3 months later I called and had a question about my ring. The girl on the phone instantly knew who I was, knew my name and my ring. MIND BLOWN! Way to make your customers feel special and welcome. My husband and I returned with my nieces for their graduation present. A few months later we were browsing and the salesman mentioned that my niece came by for her jewelry cleaning and he mentioned her by name. Again I was impressed that not only did he remember her name but remembered she was my niece. Jeremy and Margaret are both amazing each and every time we visit. Total we have bought 5 pieces from this zales location and each time we are impressed by the personalized customer service. The warranties are great. The products are timeless beautiful additions to our family (yes, I said family. I treat them like they are my children. ) No complaints.