west elm in Austin, TX Open now

Reviews about west elm

• ★ ★ ★ ☆ ☆

  April 12, 2020, by Jeffrey Siegel
  It's West elm, the products are what you'd expect - not amazing quality but nice style at high prices (for the materials). This location had a decent selection of both furniture and linens to view and has the Casper mattresses to test. It's well laid out and easy to navigate. That said, the place was also a bit messy with items strewn about on the floors and walkways blocked off with random inventory in piles. We also spent a decent amount of time browsing without once being approached by a sales staff or being offered assistance. Very different experience compared to crate and barrel or restoration hardware...
• ★ ★ ★ ★ ★

  January 12, 2020, by Mac Broadway
  Well-chosen groupings of furniture, accessories, & arrangements. Attentive, professional sales people. The lighting, natural & artificial was favorable to the furniture in the showroom. Went w/my daughter. Seems west elm's her plumb-line for furniture. • Customers shopping that day, were excited about the furniture, it's style, design, & usefulness/functionality. Especially, if that special piece ended up in their home! It seemed like everybody there either was creating or fulfilling their own wishlist. • Was a little pricey for me, but if you find the perfect piece - aesthetically & functionally for your home, maybe the price is just a bump in the road.
• ★ ★ ☆ ☆ ☆

  November 16, 2019, by David Lim
  Poor customer service. Staff seems overworked and stressed. I called for questions about item inventory. The associate wouldn't answer my questions unless I provided an item number, even though he acknowledged and knew what items I was talking about. His excuse was that there were 3 customers in line. He seemed stressed and didn't have time, ending our conversation so that he could help others.