Sears in Austin, TX Closed now

Reviews about Sears

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  March 15, 2019, by Ruben Sanchez
  Ordered a washer and dryer set from sears. The set was unavailable until 3 weeks later. When the scheduled delivery finally arrived, the washer was damaged with connections visible from the front. Customer service attempted to offer $250 off the washer and returned as store points. She described it as having a dent but that was far from the case. Declined delivery on the spot. Was unable to receive money back (paid cash) from the store due to company policy. Fast foward a month later, was unable to get an answer on why i have not received a refund check. finally received my check after waiting two full months. $3100+ was held from me and the only reason i was able to get at the end was that they couldn't confirm my shipping address which was on file and where the washer and dryers were delivered. When they arrived, they came under the wrong name and was unable to cash them. Worse part is i later found out that they sent the checks to the store and someone at the store held onto them for a month with out notifying anyone. A sears manager called saying that the checks were in but when cashed, they bounced and i had to pay 12.50 for two checks (Washer and dryer checks came separately even though purchased on the same purchase order.) Sears use to be a good place to go to buy appliances but it appears that was before my time.