Kay Jewelers in Austin, TX Open now

Reviews about Kay Jewelers

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  July 27, 2019, by Shannon Steward
  I've been a customer of this Kay's for 5 years now and HATED going in because the service was always terrible and I felt like I was treated poorly and judged. However, recently management changed along with the staff and the last 2 visits were very pleasant. I believe Duke was the one who helped me and changed my opinion about this place.
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  July 09, 2019, by Misty Miertschin
  Cindy is great and I have never had any trouble with customer service until now. I have quite a bit of jewelry my husband has purchased at this particular location and have even upgraded and purchased a complete new bridal set because we've been happy with the service! My problem is my diamonds in the new set shifted so we took it in November 18, 2016, now here it is February 2, 2017 and I still have NO ring or date when it will come back! I called today and the lady I spoke with was going to call, check the status and call back. NO CALL BACK! It went from this location back to corporate and then to the manufacturer because of the qaud setting the manufacturer has to fix it. This experience alone has me not wanting to purchase anything else from Kay's in fear of what if I have to take it in for repairs? There is no telling when I would get it back. Their manufacturer has put them in jeopardy of losing customers and nothing seems to be happening no matter how many times my husband and I call for updates. It didn't even take this long to have the set made :(
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  June 12, 2019, by Erica White
  This is the worst customer service ever, I bought insurance on my Movado and took it in to get screen fixed on 10/17 they said 4 weeks every time i called they said they couldn't find the ticket, they never called back I would have to drive in and they would give me the run arround not today they said they didnt send it out until nov 1st. DO NOT USE THIS COMPANY.