HomeSmart in Austin, TX Open now

Reviews about HomeSmart

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  July 16, 2020, by Margaret Johnson
  I became a customer of Home Smart and it’s been a horrible experience from the start. The manager Sam is as incompetent as you can be. He is nice up until you sign the contract then, nothing else matters. They are late on delivery because they overload their delivery guys; they deliver broken items and wrong items. The entire staff is rude, never once trying to do what they can to have a satisfied customer, well only when you are looking around to buy, they are super helpful then. They lie about their business standards and do not do what they say they are going to. The only nice people there that deserve a lot more credit than they get are the delivery guys, they were pretty good. Sam promises one thing and no one including him honors what he promised. It’s a fight to get anything done at all. How they are still in business I will never understand. The BBB really needs to check their business practices, all anyone would have to do is go in like a regular customer and enter into a contract with them, and then you will totally understand what I’m saying. I asked for their corporate number the other day and they refused to provide me with one, told me too bad and to find it myself. This place has hired every rude, snobbish female and every failed lazy car salesman there is in Austin it seems. There will be 3 or 4 of them at the desk and they act like they are too busy and/or they don’t see you needing help. Horrible horrible horrible!
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  May 29, 2020, by warren Bell
  Home smart is the worse, staff are rude they tend to get you payments mixed up. When you ask for corporate number. They hang the phone in your face,and tell you to go look for it. I call to make a payment with my credit card always ask to put on hold or told they call back because the system is down. After been told they call you back, they call you back like you avoiding the payment. I talked to a former customer, said they came out and she wasn't home and the neighbor seen one of the Homesmart guys go to the back her house and turn her light switch off and ran. Ghetto company and so unprofessional, they must be paying the employees 7.50 an hour because they have bad attitudes. The women work there are very nice and courteous seem like they care about the customers.