ASG Security | Austin in Austin, TX Closed now

Reviews about ASG Security | Austin

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  May 16, 2019, by bianca solis
  Really just disappointed and frustrated with this company. Used to be ASH but switched over to protection 1 in Austin. I never really had any issues with this alarm company and thought they were just great. UNTIL, I just had 9 months left on my contract and I just assumed I could roll it over to a new house I was moving to and then end out the 9 months, but I was wrong. Called ASG who is now Protection One to tell them I was moving and that I wanted to transfer all of my equipment and services to our new home. Well they inform me that my 3 year contact is not transferrable for the house that the equipment was currently installed in. So now I either had to cancel and pay out the 9 months, or renew a contract for a minimum of 12 months including a BIG flat rate fee to install the new equipment that they estimate can take up to 6 hours, when I know very well this would only take 2 hours MAX as the new house we are moving to is half the size of our current home. Also, you MUST have a tech remove the hardware or else you void the warranty. This cost is $$$ for the first 30 minutes and $$ for every 15 minutes spent after the half hour. I really did not want to renew for another 12 months and have to pay their astronomical flat rate fee for install. They surely know how to lock in customers as they are very deceiving. I would certainly think twice about considering them for your home protection.