Appliance Associates in Austin, TX Closed now

Reviews about Appliance Associates

• ★ ☆ ☆ ☆ ☆

  September 14, 2019, by Jim Jenkins
  Called in to ask if they carried Thermal Fuses for my Whirlpool dryer as I need to replace one. Was then asked for a model number, which I didn't have. He said, "look man, if you don't have a model number, we'll need an agreement that if it's the wrong part, we won't accept the return." I said, yeah man no big deal I mean it's probably less than $10 right? (the vast majority of thermal fuses I found online were less than $10 - it was a fair question/assumption). Then he said he didn't know about that, which I told him I'm seeing online that these fuses generally aren't that expensive (mentioning that in the sense that it's no big deal if I have to return to buy another one). He switched tone of voices and says, well then go do that man, go buy it online, I was just trying to help you out. To which I replied, hey man, you've been helpful. Then he says, it's just I have people calling in here acting like they know what they're talking about, not knowing anything. I mean, this guy is supposed to be answering questions from people that call in. He's the "expert", that's why I called to ask questions. Then I get called some phony know-it-all? This man needs to be retrained or supervised on the phones. I wonder how many other people he's deterred from here with his piss-poor attitude and lack of understanding his role.
• ★ ★ ★ ★ ★

  May 16, 2019, by Darren Swan
  Great customer service. Had a service call out to our house, the tech was super friendly, and helped us out of a tight spot. Would definitely recommend you take a look.