American Bolt Co in Austin, TX Closed now

Reviews about American Bolt Co

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  April 21, 2019, by Oak Hill Motorsports
  I've never had any trouble here until recently, but I've also never had to experience their customer service until recently either. I bought a 5mm socket bit from them to remove the valve covers from a Chevy 2500 so I could replace the injectors. The Socket bit cost $17, so I was expecting it to be high quality. After just a couple bolt The bit rounded off, stripping the inside of the bolt I was breaking loose, which was in the indent of the firewall on that truck, where I couldn't fit a drill or easyout. That turned a 12 labor hour job into a 25 labor hour job(which is $1,000 difference in labor that I will not charge my customer because I stick to my quotes and give the best customer service I can offer), because now, to change the injectors, I had to pull the engine from the truck so I could get to that bolt. When I went back to explain what had happen, they refused to refund me, and offered to replace it with an identical bit. If the first bit was so poor quality that it rounded after less than 6 bolts, and mind you these are torqued to 11 lb ft, why would I want a second bit? What was even more upsetting, is that the manager wouldn't even leave the back room to speak to me about it. The salesmen had to go to the back, talk to him, and relay info to me. How disrespectful! I won't be coming back any time soon. I payed $17 for something craftsman sells for $6, because I wanted and expected high quality. The craftsman bit I bought afterward has held up great. I learned my lesson. All you can expect here is disrespect and low quality products at a jacked up price. Attached is a photo of the bit.